TRIBE
Faqs
ANY QUESTIONS?
WE’RE HERE TO HELP
Here are the answers to the most frequently asked questions about Tribe Sauna + Ice. If you have any other questions, please email us and we’ll get right back to you.
MEMBERSHIP + ADMIN
How do I book a session?
Booking is easy. Just head to our online booking page or download the Tribe app:
Where are you located?
We’re at 128A George Street, East Fremantle — right in the heart of the community.
What are your opening hours?
We’re open 7 days a week, from 5am to 9pm.
What should I bring to my session?
Come with two towels (one for the sauna, one for after), a water bottle, and a readiness to unwind. Everything else is taken care of.
I’m new — what should I expect?
Whether it’s your first time or your fiftieth, you’re welcome here. Expect a calm, supportive space where you can move at your own pace. Our team is always around if you need help or guidance.
Any questions please call or text us on 0410 780 796 or email hello@tribesaunaice.com.au
Can I put my membership on hold?
Yes! You can choose to pause your membership for either 2 weeks or 4 weeks every 6 months.
To request a hold, email hello@tribesaunaice.com.au at least 2 weeks in advance so we can process your request in time. T+Cs apply.
Can I cancel my membership?
Yes! You can cancel your membership after the initial 6-month commitment period.
To cancel, please email hello@tribesaunaice.com.au at least 30 days before your next payment is due.
Please note: Once a payment has been processed, it is non-refundable.
Can members bring a buddy?
Yes — members can bring a buddy to a members-only session. The buddy will need to pay the casual single pass rate ($28).
What if I can’t make my booking?
You need to cancel at least 2 hours before your session — otherwise, a $10 no-show fee will be charged automatically.
We understand that life can be unpredictable. If you’re unable to cancel within the 2-hour window, please call or text us on 0410 780 796 to let us know.
How long can I stay per session?
You must stick to your booked session timeframe.
Please be out of the sauna and ice bath when your session comes to an end.
You’re welcome to relax in the outdoor area before or after session.
How do I book a buddy into my members-only session?
You can book a buddy easily through the Tribe app. Just follow these steps:
- Open the Tribe app and tap “Book.”
- Select the session time you want.
- Tap the “Book a Buddy” button.
- Choose your linked friend from the list.
- Then, go back to “Book,” select the same time again, and tap “Book” at the bottom of the screen.
- Once done, go to your My Bookings tab — you should see both you and your buddy booked in for the session.
If any issues please call or text us on 0410 780 796.
How does my buddy pay and sign in?
When your buddy arrives at Tribe, they must:
1. Head to the self check-in kiosk
2. Sign the waiver and complete payment
3. Once completed – walk in together
Please note: Your buddy needs to complete this process every time they visit.
How do I get access to Tribe during members-only hours?
Is there another way to access without the fob?
Yes! Instead of the fob, you can use the barcode in the Tribe app to enter. The barcode is located at the top right corner of the app’s home screen.
Just hold your phone about 10cm from the scanner and make sure the app background is white for it to work smoothly.
I’ve lost my fob. Can I get a replacement?
Yes, you can get a replacement fob. A $25 replacement fee applies.
To arrange a new fob, please contact us at hello@tribesaunaice.com.au or call/text 0410 780 796.
What is the age limit?
- Age limit: 18+
- Minors aged 14+ allowed with 1:1 parent-to-child ratio
- Parent must supervise at all times
- Bookings must be made by calling or texting 0410 780 796 to inform the workers
Do you provide towels?
Towels can be hired for $5.
What should I wear during my session?
Please wear swimwear. We also recommend bringing a sauna hat if you have one to protect your hair.
OUR SAUNA + ICE BATHS
How long should I stay in the sauna?
It is really up to you and how you feel. We’re not here to break records.
Listen to your body — if you’re new to saunas, start with a shorter session and gradually increase over time. Always stay hydrated and take breaks as needed.
Is it good to sauna after a workout?
Yes — sauna use after a workout can accelerate muscle recovery, relieve muscle pain, and even support muscle growth.
Just remember to rehydrate and cool down before entering.
Can I use the ice baths if I booked for an Infrared?
No — if you booked an Infrared session, it does not include access to the ice baths. These are separate services.
Should I finish with a sauna or ice bath?
It really depends on you and your goals.
- For morning sessions, we recommend finishing with a short ice bath to leave you feeling refreshed and ready for the day.
- For afternoon or evening sessions, finishing with a sauna can help you relax and improve your sleep quality.
Try both approaches and see what works best for you!
How long should I stay in an ice bath?
It’s all about what feels best for you. Start with 15 seconds and gradually increase to 30 seconds, 1 minute, and so on. We suggest pushing just past your comfort zone but not exceeding 3 minutes per session.
Dr. Huberman recommends a total of about 11 minutes of ice baths per week, ideally spread over multiple short sessions rather than one long plunge.
Always get out immediately if you feel dizzy or light-headed.
How often are the sauna and ice baths cleaned?
Cleaned daily with a deep clean every night, we take cleanliness seriously and follow a thorough nightly routine to ensure everything stays hygienic.
Night routine:
- Ice bath is fully drained, cleaned with hospital-grade plant-based solutions, and refilled with fresh water which is then treated with chlorine. Filters are also cleaned and replaced.
- Sauna surfaces, including benches and floors, are scrubbed and disinfected with antibacterial sprays. Moisture is removed every night to prevent bacteria growth.
- We clean windows, bathrooms, and common areas daily to maintain a spotless environment. A deep pressure wash is also done for the outside area.
We prioritise hygiene and cleanliness at Tribe, and our detailed cleaning process ensures your experience is not only relaxing but also safe and hygienic.
I’m looking for a private sauna experience. Does Tribe offer that?
Yes! We now offer new private INFRARED sauna sessions for those who want a personal experience.
You’ll have your own personal space to relax, unwind, and enjoy the session without sharing with anyone else.
Each infrared sauna accommodates 1 to 3 people. You can book for yourself or bring up to two guests for a shared experience.
